Sales Assistant

TITLE: Sales Assistant

EMPLOYMENT TYPE: Temporary

SALARY: CA: Pay rate＄27-30/hour SC : Pay rate $23-26/hour

LOCATION: San Mateo, CA

Working Hours: 20h-30h/week

Working Style: Hybrid

1. General Position Summary:

This position is responsible for performing sales support functions, including providing

customer service, maintaining sales information, and creating documents as necessary.

2. Essential Job Functions:

(1) Performs Sales Support Functions:

by processing sales data and generating sales reports; by receiving, processing, and

confirming orders; by creating purchase orders, and sales contracts; by contacting

customers/suppliers/freight forwarders in order to logistics troubleshoot problems as they

occur; by creating and checking product stock date sheet; and by performing any other

sales support functions as necessary.

(2) Provides Customer Service:

by effectively communicating with customers via phone, and e-mail and handling

questions, requests, and claims; by providing information about sales order status; by

reporting customer concerns, and resolving when possible; and by troubleshooting any

logistics problems in a timely manner.

(3) Maintain Information:

by maintaining sales data; by entering sales and profit data per customer/product; and

by inputting new client company information in the database.

(4) Performs Logistic Functions:

by arranging order deliveries; by monitoring and tracking shipments; by ensuring

shipments clear customs; and by ensuring final delivery.

3. Physical Requirements:

 While performing the duties of this job, the Staff Member is regularly required to

sit and talk or hear. The Staff Member is occasionally required to stand, walk,

use hands to pick up, handle or feel, and reach with hands and arms.

 The Staff Member must occasionally lift and/or move up to 10 pounds.

 This position requires vision abilities such as close vision and the ability to adjust

focus.

4. Minimum Qualifications:

A. Language Skills

 Ability to read, analyze, and interpret general business documents, forms and

instructions in English and Japanese.

 Ability to write reports, business correspondence, and procedure manuals in

English and Japanese.

 Ability to effectively deliver presentations to Managers, Staff, clients, and the

general public in English and Japanese.

 Ability to communicate verbally and in writing to individuals and groups in English

and Japanese.

B. Mathematical Skills

 Ability to calculate figures and amounts such as discounts, interest,

commissions, proportions, percentages, area, volume and to draw and interpret

bar graphs.

C. Reasoning Skills

 Ability to apply knowledge and sense of understanding to carry out detailed

written or oral instructions.

 Ability to analyze and use various documents (contracts, purchase orders, etc.).

D. Computer Skills

 Ability to use a computer and such applications like Microsoft Windows, Word,

Excel, Outlook, PowerPoint, and be able to design custom reports as necessary.

E. Other Skills

 Must be tactful, mature, flexible, and able to successfully respond to multiple

work pressures.

5. Education/Experience:

Associate's degree or and two to three year related experience and/or training; or

equivalent combination of education and experience.

Required Qualifications and Experience:

Japanese – English bilingual

At least 2-3 year of work experience

Logistic administration (must be import/export)

Microsoft Excel Skill(Intermediate – advanced)

Detail Oriented

Great communication skill