Japanese anime pop-up store is looking for Store Supervisor in Torrance, CA.
Position Summary
Title: Store Supervisor
Pay: $28/h
Term: June 2026-Mar 2027
Work schedule: up to 40 hours/week (shift schedule)
Location: Torrance, CA
Job duties
Supervise and support 6–10 staff per shift
Monitor customer service standards and provide guidance when needed
Assist with staff scheduling and task delegation
Responsible for ensuring that employees take all required meal and rest breaks and that each break is properly recorded on the employee timecard in accordance with California labor laws.
Handle customer issues, including complaints, returns, exchanges, voids, and discounts in accordance with store policy.
Communicate with the client’s Japanese HQ for daily reports and updates
Ensure inventory accuracy and product display maintenance
Ensure compliance with store rules and safety protocols
Oversee cash handling and register operations, taking full responsibility for the accuracy, security, and integrity of all transactions. This is a critical duty essential to store operations and financial accountability. Ensuring all staff follow cash handling procedures
Completing opening and closing checklists and ensuring store readiness
Producing a short daily shift report that covers sales activity, staffing, and any incidents
Serving as the primary onsite point of contact for Agency and us.
Coordinating with mall security for incidents, crowd control, or emergencies when needed
Supporting crowd control and line management during peak times and events
Following assigned meal and rest break schedules
Preferred Qualifications
Individuals who are interested in Japanese animation/anime
Individuals who are able to work long-term
Individuals who can properly follow rules and guidelines, as this is a Japanese retail shop
Individuals with strong communication skills and good etiquette/greetings
