Job Title: Customer Support Engineer – Prober Products\u00a0<\/p>\n
Department: Customer Support\u00a0<\/p>\n
Reports To: Regional Customer Support Manager\u00a0<\/p>\n
FLSA Status: Non-Exempt\u00a0<\/p>\n
Hourly Pay: $28-32\/h<\/p>\n
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SUMMARY: The primary responsibilities of this Customer Support Engineer position include, but are\u00a0not limited to, providing customer engineering support for Prober products and general support for all\u00a0other America divisions by performing the following duties.<\/p>\n
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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:\u00a0<\/p>\n
\uf0b7 Install, repair, and maintain America Probing Systems and related peripherals.\u00a0<\/p>\n
\uf0b7 Perform the installation of electrical, mechanical and communication interfaces between probers,\u00a0manipulators, testers and network systems.\u00a0<\/p>\n
\uf0b7 Perform PM on America Probing Systems.\u00a0<\/p>\n
\uf0b7 Perform basic prober repairs and communicate with the customer regarding status of installs\/PM\u00a0and repairs.\u00a0<\/p>\n
\uf0b7 Communicate with customers regarding the current and future applications requirements and\u00a0coordinate this information with the application engineering department.\u00a0<\/p>\n
\uf0b7 Understand and communicate information relating to customer device trends and test strategies.\u00a0<\/p>\n
\uf0b7 Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.\u00a0<\/p>\n
\uf0b7 Document issues that cannot be resolved immediately at the customer site by using appropriate\u00a0format (i.e., New Enhancement Requests (NERs), Bug Reports).\u00a0<\/p>\n
\uf0b7 Demonstrated project management skills, including the ability to initiate projects, coordinate\u00a0resources, document and communicate status and goals, and direct a project to completion.\u00a0<\/p>\n
\uf0b7 Ability to develop and maintain project tracking tools (Gantt charts, Issue tracking, etc.) for\u00a0multiple project and customers simultaneously.\u00a0<\/p>\n
\uf0b7 Learn how customer uses system in device development and manufacturing test to identify future\u00a0enhancement opportunities.\u00a0<\/p>\n
\uf0b7 Support Sales and Marketing teams by providing technical expertise, coordinating and\u00a0performing product demos, and being present at trade shows for customer engagement purposes.\u00a0<\/p>\n
\uf0b7 Ability to develop clear, concise technical documents for new products, procedures, and\u00a0discoveries to help guide other engineers and customers.\u00a0<\/p>\n
\uf0b7 Travel as required to perform these duties and to obtain training.\u00a0<\/p>\n
\uf0b7 All other duties as required.\u00a0<\/p>\n
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SUPERVISORY RESPONSIBILITIES: N\/A\u00a0<\/p>\n
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QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each\u00a0essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,\u00a0and\/or ability required. Reasonable accommodations may be made to enable individuals with disabilities\u00a0to perform the essential functions.\u00a0<\/p>\n
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EDUCATION and\/or EXPERIENCE:<\/p>\n
Bachelor of Science in Mechanical Engineering (BSME) or\u00a0Bachelor of Science in Electrical Engineering (BSEE) preferred. Associate of Arts or Technical School\u00a0degree\/certification with at least two years\u2019 experience as a customer support engineer for Prober or other\u00a0similar test equipment; <\/strong>or an equivalent combination of the above education and experience. Must be\u00a0<\/p>\n proficient in Microsoft Office.\u00a0<\/p>\n <\/p>\n LANGUAGE SKILLS:<\/p>\n English Language Ability. Strong oral and written communication skills\u00a0required. Experience with technical writing and a demonstrated ability to relay complex technical\u00a0concepts through documentation preferred.\u00a0<\/p>\n <\/p>\n MATHEMATICAL SKILLS:<\/p>\n Very high mathematical and computational ability. Able to quickly\u00a0grasp the scientific principals behind very complex machinery and learn the operation of this machinery.\u00a0<\/p>\n Ability to interpret an extensive variety of technical instructions in mathematical or diagrammatic form\u00a0and to deal with several abstract and concrete variables. Able to quickly ascertain and resolve equipment\u00a0problems at customer sites.\u00a0<\/p>\n <\/p>\n REASONING ABILITY: Excellent analytical ability and strong capability to make sound judgments.\u00a0Able to define problems, collect data, establish facts and draw valid conclusions.\u00a0<\/p>\n <\/p>\n CERTIFICATES, LICENSES, REGISTRATIONS: Training Certificates for prober and\/or other test\u00a0<\/p>\n equipment a plus.\u00a0<\/p>\n <\/p>\n PHYSICAL DEMANDS:<\/p>\n Ability to lift up to fifty pounds, unassisted. Must be able to push, pull, or\u00a0move heavy machinery or equipment with or without assistance. The physical demands described here\u00a0are representative of those that must be met by an employee to successfully perform the essential\u00a0functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to\u00a0perform the essential functions.<\/p>\n <\/p>\n WORK ENVIRONMENT:<\/p>\n Manufacturing\/plant work environment. The work environment\u00a0characteristics described here are representative of those an employee encounters while performing the\u00a0essential functions of this job. Reasonable accommodations may be made to enable individuals with\u00a0disabilities to perform the essential functions.\u00a0<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-23688","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"yoast_head":"\n