General Manager

Location: West Hollywood, CA

Industry: Japanese Restaurant

Employment Type: Full-Time, Exempt

Salary: $112-128K (DOE)

Schedule: Full-Time (Evenings, Weekends & Holidays Required)

Position Summary

Our client, a High-end Japanese restaurant is looking for a General Manager who leads all aspects of restaurant operations, including guest experience, team leadership, financial performance, and daily operations. This role is responsible for maintaining exceptional service standards while developing a high-performing team in a luxury Japanese dining environment.

Key Responsibilities

Operations Management

• Oversee daily restaurant operations and ensure exceptional guest experiences.
• Manage opening/closing procedures and daily service execution.
• Monitor labor costs, food costs (COGS), and overall financial performance.
• Oversee inventory, purchasing, and vendor relationships.
• Ensure compliance with food safety and California labor regulations.

Team Leadership

• Recruit, train, coach, and develop restaurant staff.
• Conduct performance reviews and provide ongoing feedback.
• Foster a positive, team-oriented culture focused on hospitality.
• Partner with HR on hiring, employee relations, and compliance.

Guest Experience

• Build relationships with guests and ensure outstanding service.
• Resolve guest concerns professionally and promptly.
• Monitor guest feedback and implement service improvements.

Qualifications

Required

• 5+ years of hospitality management experience.
• 2+ years as a General Manager in fine dining, luxury hospitality, or upscale restaurant concepts.
• Strong P&L management and labor cost control experience.
• Excellent leadership and communication skills.
• Knowledge of POS, scheduling, and reservation systems.
• Authorized to work in the U.S.

Preferred

• Experience with Japanese cuisine or luxury hospitality.
• Japanese-English bilingual.
• California Food Manager Certification (ServSafe or equivalent).
• Responsible Beverage Service (RBS) Certification.