Customer Service Representative

We are currently partnering with a client in the manufacturing industry that is seeking a Customer Service Representative to join their team in Rome, GA. This position plays a key role in supporting customer communication, order processing, and cross-functional coordination to ensure smooth operations and high customer satisfaction.

This is a great opportunity for someone who enjoys working in a collaborative environment, managing customer relationships, and contributing to supply chain and order fulfillment processes. Japanese language skills are highly valued due to interaction with international stakeholders.

Industry: Manufacturing

Benefits: Comprehensive benefits package available (details to be provided during interview process)

Location: In-Office (Rome, GA)

Required Qualifications

• Bilingual in Japanese and English preferred
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to work cross-functionally with internal teams and external partners
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with ERP/EDI systems (Navision, Gentran preferred but not required)
• Ability to work in an office setting with occasional exposure to warehouse conditions (dust, temperature changes, etc.)
• Must be able to maintain professionalism and adapt to customer needs
• Ability to work standard business hours and adjust based on business needs

Responsibilities

• Enter and manage customer orders (current and future)
• Coordinate order processing and communicate with warehouse for fulfillment
• Maintain customer releases and support forecasting activities
• Manage EDI transactions including orders, forecasts, and ASNs
• Create and update sales orders from multiple input channels (EDI, email, fax)
• Monitor inventory demand and identify urgent (“hot”) parts
• Maintain accurate customer and parts information
• Generate invoices and match with shipment documentation
• Communicate with customers to clarify order or part details
• Update and manage customer contracts within ERP system
• Monitor forecast data and investigate deviations with customers
• Support product planning and inventory control activities
• Coordinate plating and rework processes with external vendors
• Participate in cross-functional planning meetings

This job description is a general overview and may not include all responsibilities and requirements.